Refund Policy – Stripology Pty Ltd

Effective Date: 01 January 2024

At Stripology Pty Ltd, we are committed to providing high-quality coaching, courses, and services to support your personal and professional growth. To ensure fairness and transparency, we have established the following refund policy, which applies to all purchases made through our business.

 

1. Coaching Programs, Digital Courses & Memberships

  • All purchases of coaching programs, digital courses, and memberships are final and non-refundable.
  • We do not offer refunds for change of mind, personal circumstances, or failure to complete a program or course.
  • Once access to digital course materials has been granted, the course is considered delivered in full, and no refunds or credits will be issued.
  • If a program includes live coaching, group calls, or support, failure to attend does not entitle you to a refund, credit, or rescheduling of missed sessions. 

 

2. VIP Upgrades & 1:1 Coaching Calls

  • All purchases of VIP upgrades, private coaching packages, and 1:1 coaching calls are final and non-refundable.
  • If a coaching package includes multiple sessions, it is the client’s responsibility to schedule and attend the sessions within the agreed timeframe.
  • Missed or canceled sessions will not be refunded or rescheduled unless prior notice has been provided within the required cancellation period (as per the terms outlined at the time of booking).

 

3. Payment Plans & Outstanding Balances

  • If you have chosen a payment plan, you are required to complete all scheduled payments, regardless of whether you complete the program or course.
  • Failure to make payments may result in suspension or termination of access to course materials, coaching, and community spaces until the balance is paid in full.
  • In cases of non-payment, we reserve the right to recover outstanding balances through appropriate collection methods.

 

4. Exceptional Circumstances

  • In the case of serious unforeseen circumstances (e.g., medical emergencies), refund requests may be reviewed on a case-by-case basis.
  • Supporting documentation may be required, and any approved refunds will be at the sole discretion of Stripology Pty Ltd.
  • Any approved refunds will be processed within 14 business days and returned via the original payment method.

 

5. Consumer Rights

  • This refund policy is in accordance with Australian Consumer Law.
  • If a product or service is found to be faulty, misrepresented, or not delivered as promised, we will comply with our obligations to offer a suitable resolution, which may include repair, replacement, or refund.
  • This policy does not affect your statutory consumer rights under Australian law.

 

6. Contact for Refund Requests

If you have any questions about this policy or believe your situation qualifies for refund consideration under exceptional circumstances, please contact us at: hello@stripology.com.au 

By purchasing any of our products or services, you acknowledge and agree to this Refund Policy.

Stripology Pty Ltd
ABN: 97 622 786 154